HAT HIRE FAQ
Who can hire a hat?
Zarbella hires hats to the all the ladies of Rockhampton & Capricorn coast only at this moment. This millinery hire includes hand delivery, pick up & dry cleaning in the rental price.
How long can I borrow a hat for?
Hats can be hired for 24hrs and up to a 1 week. Your 1st day of hat hiring is going to be the date you choose for your hat to be hand delivered to you.
How do I rent a hat?
Just browse the current collection of hats for hire. Decide on the hat that you love and fill in the hats for hire form . Julia will get right back to you!
How do I pay for my hat rental?
Full payment is taken by Direct Deposit only. Hats by Zarbella's bank details will be emailed to you on the day of your order and the hat delivered after payment.
How do I know the hat is clean when I receive it?
All Zarbella hats are cleaned pre and post rental, so you will receive your hat in pristine condition.
What is included in my delivery?
You will receive your Zarbella hat in a custom hat box .
How do I return a hat?
All hired hats will be personally delivered and picked up at a convenient time for the customer.
Is it possibile to book a hire hat in advance for a special event/occasion?
Of course you can! Hats by Zarbella takes booking up to 6 month in advance so you never have the worry that
your desired hat is already hired out.
What if I need the hat tomorrow?
I can deliver for an extra fee if applicable depending on circumstances. Contact me.
How do I check my sizing?
You might also like to visit the Studio at 12 Emu Parade, Barmayree or send me an email at [email protected] with any sizing queries.
What happens if I change my mind and want to cancel my order?
Julia understands that sometimes plans change, so just email [email protected] . I am happy to cancel your order. You must cancel your order at least 2 weeks before the date of your hat rental period is due to begin. The refund will proceed as soon as I receive your cancellation and pick up the hat. If you cancel your hat hire order less than 2 weeks from the order date (start), I will send you a Zarbella hat credit for your rental cost, which then can be utilised on another rental within a 6 months period.
What will I do if I damage the hat?
Please don’t try to wash, sponge, swab or fix the hat by yourself. Get in contact [email protected] or call on
0409836415 and I will give you easy instructions on how to proceed.
Enjoy your Zarbella Hat!
Zarbella hires hats to the all the ladies of Rockhampton & Capricorn coast only at this moment. This millinery hire includes hand delivery, pick up & dry cleaning in the rental price.
How long can I borrow a hat for?
Hats can be hired for 24hrs and up to a 1 week. Your 1st day of hat hiring is going to be the date you choose for your hat to be hand delivered to you.
How do I rent a hat?
Just browse the current collection of hats for hire. Decide on the hat that you love and fill in the hats for hire form . Julia will get right back to you!
How do I pay for my hat rental?
Full payment is taken by Direct Deposit only. Hats by Zarbella's bank details will be emailed to you on the day of your order and the hat delivered after payment.
How do I know the hat is clean when I receive it?
All Zarbella hats are cleaned pre and post rental, so you will receive your hat in pristine condition.
What is included in my delivery?
You will receive your Zarbella hat in a custom hat box .
How do I return a hat?
All hired hats will be personally delivered and picked up at a convenient time for the customer.
Is it possibile to book a hire hat in advance for a special event/occasion?
Of course you can! Hats by Zarbella takes booking up to 6 month in advance so you never have the worry that
your desired hat is already hired out.
What if I need the hat tomorrow?
I can deliver for an extra fee if applicable depending on circumstances. Contact me.
How do I check my sizing?
You might also like to visit the Studio at 12 Emu Parade, Barmayree or send me an email at [email protected] with any sizing queries.
What happens if I change my mind and want to cancel my order?
Julia understands that sometimes plans change, so just email [email protected] . I am happy to cancel your order. You must cancel your order at least 2 weeks before the date of your hat rental period is due to begin. The refund will proceed as soon as I receive your cancellation and pick up the hat. If you cancel your hat hire order less than 2 weeks from the order date (start), I will send you a Zarbella hat credit for your rental cost, which then can be utilised on another rental within a 6 months period.
What will I do if I damage the hat?
Please don’t try to wash, sponge, swab or fix the hat by yourself. Get in contact [email protected] or call on
0409836415 and I will give you easy instructions on how to proceed.
Enjoy your Zarbella Hat!